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Refund policy

At Mamafique, a Bluehaven Grove LLC brand, we stand behind every product we make. If you're not completely satisfied, we want to make it right.

Comfort Guarantee

Our Comfort Guarantee gives you 45 days from the date you receive your order to request a refund if our Maternity Leggings don’t meet your comfort expectations. This applies to your first purchase of Mamafique Maternity Leggings.

To request a refund under the Comfort Guarantee, contact us at support@mamafique.com with your order number and a brief description of the issue. The leggings must be returned to us, and we will provide return instructions after we receive your request. Customers are responsible for return shipping costs, and we recommend using a trackable shipping service.

Size Exchanges

We accept size exchanges on any order. Contact us at support@mamafique.com with your order number and the size you need, and we will provide a prepaid return label and arrange the exchange at no additional cost to you.

If you have completed a size exchange and remain unsatisfied, please contact us. Our team will review the circumstances and work with you to reach a fair resolution, which may include a partial or full refund at our discretion.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@mamafique.com with:

  • Your order number

  • A description of the issue

  • A photo of the item as received

We will send a replacement at no cost to you.

Order Cancellations

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. To cancel an order, contact us immediately at support@mamafique.com.

Sale and Promotional Items

Items purchased during sale events or promotional periods are eligible for size exchanges within 14 days of receipt. Please contact us at support@mamafique.com to arrange.

Return Shipping

For exchanges, we provide a prepaid return label. For other returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service.

We reserve the right to refuse a return if it does not meet our policy conditions. This includes cases where the leggings appear soiled, stained, altered, or damaged after delivery, beyond what is needed to try them on. Returns must include all original tags and be sent in original packaging or in a clean bag or box that protects the item during shipping.

Once we receive and inspect the returned items, we will notify you if the refund has been approved. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Return Processing Fee

A $5 processing fee per item will be deducted from any refund for administrative and handling costs. For 2 or more items, the fee is reduced to $4 per item. 

Shipping & Delivery 

By making a purchase, you agree to follow this procedure for any delivery issues. It is the customers responsibility for ensuring the delivery address provided at checkout is complete and accurate.

Items in Transit

  • Non-Cancellation: Once an item is shipped, it cannot be cancelled or refunded. 
  • Delayed Delivery: If your order has not arrived after 15 business days from the shipping date, contact us at support@mamafique.com. We will investigate the delay and work with the shipping carrier to resolve the issue promptly.

Items Not Delivered / Non-Delivery Issues

  • Reporting Non-Delivery: If you suspect a failed delivery (e.g., wrong shipping address, customer not home, counterfeit postage), you must notify us within 48 hours of the expected delivery date. Contact us with details of the issue and your order number at support@mamafique.com.  If you fail to contact within 48 hours, you bear full responsibility for the non-delivery and our services are marked as fulfilled.
  • Resolution Process: We will investigate the issue and may reship the item if necessary, or provide specific instructions for reclaiming your package, depending on the situation's specifics.

Items Marked as Delivered

  • Verification of Delivery Claims: Should you report an item not received, yet the carrier has marked it as "Delivered," please check your premises, with neighbors, or any other possible locations where the package could be. If still unresolved, contact us for further assistance.

Limitation of Liability: Mamafique is not responsible for any loss or theft of packages after they have been marked "Delivered" by the carrier. The responsibility for securing the delivered item rests solely with the recipient.

Policy Changes

We reserve the right to modify this policy at any time. Changes are effective immediately upon updating this page.

Questions? Contact us at support@mamafique.com or (786) 767-7202.
Monday–Friday: 9 a.m.–9 p.m. ET 
Saturday: 9 a.m.–6 p.m. ET